![]() The second portion of the equation is the returned sales order, which is essentially a standard D365 Sales Order that allows for negative quantities. ![]() The first is the return order (also called an RMA), which is an order that behaves like a negative sales order and is used to process the physical receipt of the returned items. To fully process a return order, there are two separate orders that need to be handled in the system. Processing customer return orders in D365 is a bit of a cumbersome process, but by the end of this blog, you should be able to wrap your head around the basic return process. Posted on: Ma| By: Jarrod Kraemer | Microsoft Dynamics AX/365 Customer Return Overview in Dynamics 365 for Finance and Operations: Part 1
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